Excellence in Supervision

Subscriber price: $115.00, Non-subscriber price: $150.00
Estimated total study time: 4 hours 2 minutes

To estimated study time you should add approximately 3 hours for final action plan development and evaluation. Uses video role play, personalization exercises, and coaching options. Concludes with a personal action plan oriented to one's particular job assignment and needed growth areas.

In this course, you will learn how to:

Gain the Respect and Support of Your Employees
Use Coaching Skills to Help Others Excel and Accomplish Goals
Deal Effectively with Changing Times and Confusing Situations
Communicate Confidently with Your Employees, Peers, and Manager
Establish Expectations for High Performance

Lesson 1: Introduction - You're Now a Supervisor!

This lesson helps you understand your role as a supervisor and provides some tips for a smooth transition.

(Estimated study time: 30 minutes)

Introduction
You're a Supervisor Now
The Opportunity
How Do You Transition to Supervisor?
The Definition of a Supervisor
Your New Status
It's About Communication
The Role of a Supervisor

Lesson 2: Your Job as a Supervisor

As you work through this lesson, you will develop a clear understanding of your responsibilities as a supervisor and plan steps for getting started in your new role.

(Estimated study time: 24 minutes)

Introduction
The Responsibilities
The Supervisor's Job Description
- A Sample Job Description
- Writing Your Job Description
Management Thought
- Old vs. New
- Management Style
Case Study 1
Strategies for Getting Started
Action Plan: Getting Started

Lesson 3: Performance Management

In this lesson, learn about two key skills for managing performance:

setting clear goals and expectations;
giving positive feedback

(Estimated study time: 31 minutes)

Introduction
Performance Management
- Key Skills for Managing Performance
Setting Expectations and Goals
- How to Establish Clear Expectations
- How to Set Goals
- Sample Job Description
- Sample Goals
- Establishing Clear Expectations and Goals
Giving Positive Feedback
- Principles of Recognition
- Providing Rewards and Recognition

Lesson 4: More About Performance Management

Two more key skills for managing high performance are covered in this lesson:

how to handle performance problems
how to manage with a flexible style

(Estimated study time: 47 minutes)

Introduction
Handling Performance Problems
- Counseling Method
- Disciplinary Method
- Identifying Performance Problems
Supervising with Flexibility
- Relationship Approach
- Understanding Employee Needs
Training Approach
Performance Assessment
Applying a Flexible Approach
Case Study 2
Strategies for Managing Performance

Lesson 5: Communicating With Others

The importance of good communication skills and useful techniques are covered in this lesson.

(Estimated study time: 36 minutes)

Introduction
Building Interdependent Relationships
Communicating One-on-One with Employees
- Benefits of One-on-One Communication
- Delegating Tasks
  - Common Reasons for Not Delegating
- How to Delegate
- Make a Plan to Delegate
Communicating with a Team
- Use a Team Approach
- Meeting Planner
Communicating Every Day with Others
- Evidence of Poor Communication
Communicating with Your Manager
- Reasons for Communicating Upward
- Communicating Positively with Your Manager
Case Study 3
Strategies for Proactive Communication

Lesson 6: Coaching for Excellence

Learn how you, as a supervisor, can use coaching techniques to do more with less and help teams work together for positive results.

(Estimated study time: 27 minutes)

Introduction
Coaching for Excellence
- The Changing Playing Field
- The Best and Worst Supervisors
  - Coaching Behaviors of Supervisors
  - Leadership Character
  - Coaching for Excellence Inventory
  - Coaching for Excellence Inventory: Scoring
- The Coaching Process
  - Informal Coaching
  - Positive Practices
  - Formal Coaching
  - The Formal Coaching Process
  - Coaching Worksheet: Sample
  - Coaching Worksheet
- Case Study 4
- Strategies for Effective Coaching

Lesson 7: Dealing with Change

Many people try to resist change. This lesson helps you understand the impact of change on the organization and employees, and how you can manage change effectively.

(Estimated study time: 35 minutes)

Introduction
Dealing with Change Positively
- A New Paradigm
  - The Realities of Change
  - Organizational Change
- The Impact of Change
- Four Techniques:
- Communicating Change Effectively
  - Ten Commandments for Implementing Change
  - Techniques for Communicating Change
- Change-Management Skills
- Brainstorming Change Ideas
  - Guidelines for Brainstorming
  - The Brainstorming Process
  - Uses of Brainstorming
- Problem-Solving Techniques
  - The Problem-Solving Process
  - Problem-Solving Practice
- Case Study 5
- Strategies for Managing Change

Lesson 8: Course Summary

This section summarizes all the strategies covered in the course.

(Estimated study time: 8 minutes)

Introduction
Summary
- Action Plan:
- Final Thoughts: How Good Can You Be?
  - Think of the Potential, Not the Problems
  - Be Action Oriented, Not Apathetic
  - Stay Proactive, Not Reactive

The Action Plan: Keep Excelling

This final session of Excellence in Supervision consists of a personal action plan to be developed and then pursued following course completion. It provides an opportunity to apply what has been learned to one's particular job assignment as a supervisor. As an option, the action plan may be made subject to evaluation and acceptance by another designated person. A post-training progress evaluation may also be scheduled.

(Estimated study time: 3 minutes)

Introduction
Evaluated Exercise